Find out more about going cashless

Cashless Festival

Cashless Account Refund

 
If you still have money left on your wristband you can get a refund by returning to this page where the below refund link will be active from 12pm on Wednesday 26th June 2019 until 11.59pm on Friday 26th July 2019.
 
GET A REFUND HERE
 


 
HOW CASHLESS WORKS AT BLACK DEER FESTIVAL:

Step 1:

Sign up and register.
Sign up and register (by clicking here) for your secure cashless account, using your ticket reference number.

Step 2:

Add the amount of money that you want to top up.
You’ll even receive free credit when you top up certain amounts. And don’t forget to set up ‘automated top ups’ so that there’s no need to manually top up, which’ll make life a lot quicker and easier for you when you’re inside the arena.

Step 3:

Get your wristband at the festival.
When you arrive at the festival you will have your ticket scanned and you’ll then be given your wristband, which has your money from your cashless account loaded on to it.

Step 4:

You’re now ready to get purchasing on site.
Your wristband is the only way to pay for everything in the arena. You cannot use cash or debit/credit cards. You can however use these at the top up booths to top up your wristbands.

Step 5:

Check your balance and add funds at the top up booths and bars, or online through your cashless account.
You can also check your balance before and after each purchase you make. And again, remember if you enable ‘automated top ups’ your cashless account will automatically top up when your funds are depleted.

Step 6:

Money left on your account? Get a refund.
If you still have money left on your wristband after the festival, you can get a refund by returning to this page where a refund link will be active from 12pm on Wednesday 26th June 2019 until 11.59pm on Friday 26th July 2019.
 

We can’t wait to welcome you to the deer park, where you’ll experience all of the many benefits of going cashless…

 
The benefits of a cashless festival:


Whilst this may be a new concept to some, there are many benefits of a festival going cashless that can be passed onto our customers.

1. Due to the many moving parts at a live event, cashless payments is now recognised as the global best practice at festivals around the world.

2. Cashless payments make your festival experience easier, faster and safer.

3. Load your wristband from the get go (online beforehand or when you arrive at the festival), no need to keep your cash or credit card in a tent or locker – your funds are on your wristband, attached to you at all times, making it hassle-free all weekend.

4. The Auto TopUp feature means you don’t even have to go anywhere to load more funds when you need them.

5. It makes service at the bars and vendors much faster and reduces queues.

6. If you don’t spend all of the money loaded onto your wristband, you can quickly and easily request your money back online after the festival.

8 Quick Answers Guide:


1. You can place money on your wristband before the festival, by creating your own personal registered cashless account online (which we would recommend), or during the festival at our designated top-up stations using your credit/debit cards – some of our top up stations also allow you to use cash to top-up, and ATM’s are available within the festival arena.

2. All our bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites will only be using our cashless system, and will not accept cash as payment.

3. If attending as a family group or couple, you can manage all your wristbands from just one personal registered online account, once you have registered your own, and your family’s tickets.

4. Any money remaining on your wristband will be refunded to you upon request, by using the refund portal on our website, of which we will notify you, once the festival closes – this refund portal will be open for your use anytime from 11am on 26th June 2019 to midnight on 24th July 2019. Please also refer to our terms and conditions for further details and instructions.

5. A full account history of your wristbands transactions at the festival is available to view at any time, on your registered cashless online account.

6. If your wristband is lost or stolen, and you have registered for your online cashless account, we can block the lost or stolen wristband, and transfer all of your unspent money onto a new wristband for you. If you have not registered, then we are unable to either block the lost wristband or transfer the money that may have been on it. Please ensure you register your tickets on the cashless online account and keep your wristbands safe.

7. Our Shuttle Bus services and Festival Car Parks will of course be accepting credit/debit cards as well as cash, for all payments. The cashless RFID wristbands are only useable within the Festival Arena and Campsite Areas.

8. At any of the Black Deer festivals bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites, you are able to check the remaining balance on your wristband, both before and after each transaction.


 


 

General FAQ’s

 
What are Cashless RFID Wristbands?


Cashless is a payment system that makes transactions inside the festival faster, safer and easier. You will have a wristband where you can place the amount of money that you plan to spend at Black Deer, and then use it at any bar, food vendor, shop or service provider inside the festival arena and campsite areas. After the festival, you’ll be able to obtain a refund of the remaining balance by using our online refund portal.

 

Where do I get my wristband?

You’ll receive your wristband when you scan your ticket at the entrance of the festival.

 

How do I put money into my wristband?

You can add money to your wristband online before and during the festival or at any top-up points inside the festival area.

We would recommend that you register your own personal cashless account online, login and top-up your wristband before attending the festival. Keep in mind that you’ll need your ticket number in order to register and start topping up your wristband. Please set up your account (here).

Top-Ups through your registered cashless online account can either be made manually or automatic (if your balance falls to zero).

If you wish to add money to your wristband whilst at Black Deer, please go to any of our designated top-up booths within the festival area. Our designated Top-Up Booths at the festival allow you to add money to your wristbands by using credit or debit cards. These booths also allow you to use cash to add money to your wristbands, if you prefer not to use debit/credit cards. We have also provided in the festival arena, ATM’s to assist this choice. Top-Up Stations are situated at all of the Black Deer festival bars, which will allow you to top-up using credit/debit cards only.

 

What are the different options for online top-up?

The homepage of your personal account will show you all the top-up options, which can include different top up amounts or specific products. When you choose a top up amount, you can also decide if you want it to be a one-time manual top-up or an automatic one.

Manual top-ups are a one-time payment that add money to your wristband with the selected amount. If you run out of credit in the festival, you’ll have to top-up again online or at top-up booth.

Automatic top-ups are renewed each time your balance goes below zero.

 

How can I add money to my wristband online?

Adding money to your wristband online is possible before and during the festival. Register with your email and ticket number, here. If you are already inside the festival and you don’t have a ticket number, you can still register using the unique code that you can find on the back of your wristband.

Once you’ve registered, from the homepage of your personal cashless account you’ll be able to select the top-up option that you prefer, add it to the basket and pay with your credit card or PayPal account. The top-up options may include different top-up amounts and/or specific products. Watch out for offers that may be available for higher top-up options.

 

What are the different options for online top-up?

The homepage of your personal account will show you all the top-up options, which can include different recharge packs or specific products. When you choose a recharge pack, you can also decide if you want it to be a one-time manual top-up or an automatic one. Manual top-ups are a one-time payment that charge your wristband/card with the selected amount: if you run out of credit in the festival, you’ll have to top-up again online or onsite. Automatic top-ups instead are automatically renewed each time your balance goes below zero.

 

I registered online but didn't receive the confirmation email, what can I do?

If you don’t receive the confirmation email, check in your SPAM folder as it may have ended up there. If it’s not there either and doesn’t arrive even after several minutes, send an email to our cashless customer service team – cashless+blackdeer@playpass.eu and we will get back to you asap.

 

Can I top-up multiple wristbands with the same account?

Yes, if you are attending Black Deer as a family group (or just a couple), you can now conveniently manage the cashless credit for everyone in one place, meaning that you don’t need to register a separate personal cashless account for each person. To do this, simply register or log-in to your own account and follow the instructions to connect the other people’s tickets to your account. Do this in the same way that you linked your own ticket, i.e. by entering their unique ticket barcode number. Now you will be able to select which person gets credited whenever you make a new online top-up. You cannot split balance from one top-up on one account, each linked account must be topped up with individual transactions.

Step by Step: Login to your personal account. In the family and friends section, enter a wristband number or ticket barcode number you wish to link. Give the wristband a nickname so you know who it belongs too. Select an amount you wish to top-up. Click on your basket to see the total. At the bottom, select which account you want that top-up to go to, and select Pay. Please remember you must top-up each individual linked account, as you cannot split money between accounts.

How much money should I put on to my wristband?

We suggest that you put enough money on your wristband for your entire visit to Black Deer, as this will allow you to save time in queues and avoid having to go back to one of the top-up points again, if you run out of credit on your wristband.

 

Does my wristband have a limit or expiry date?

Your wristband will be valid for the entire duration of Black Deer 2019 festival, and you can use it as many times as you wish. For security reasons, the maximum amount accepted on the wristband at a time is £1500.

 

What can I buy with my wristband?

Inside the festival, your wristband is the only accepted payment method. Our bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites, will only be using our cashless system, and will not accept cash as payment.

 

What happens if I don't have enough credit on my wristband?

If the balance on your wristband is too low, you won’t be able to pay. The operator will ask you to top-up at any of the top-up booths and will indicate the one closest to you. We have top-up booths within the festival, and there are additional top-up stations at the principal bars within the festival area.

To avoid queues, you can top-up online too, and if you have already selected an automatic top-up online through your registered cashless personal account, you’ll never need to top-up during the festival, as your balance will update automatically.

 

How do I obtain a refund of my unspent wristband balance?

If you don’t spend all the money on your wristband, you can ask for a refund.
Any money remaining on your wristband will be refunded to you upon request, by using the refund portal on our website, of which we will notify you, once the festival closes – this refund portal will be open for your use anytime from 11am on 26th June 2019 to midnight on 24th July 2019. Please also refer to our terms and conditions for further details and instructions.

When using the refund portal on the supplied link, you will have to input the 14 characters of the unique code that comes on the back of your wristband and the details of the bank account where you want your money refunded. Your unspent wristband balance will usually be refunded to you within five to seven working days. Please also refer to our terms and conditions for further details and instructions. Remember to keep your wristband with you when you leave the festival, as you will need it to ask for your online refund, and it may be helpful to record the wristband number in a safe place.

 

Can I use my unspent wristband balance on anything else after the festival?

You can donate all/part thereof to the Black Deer Festival nominated charities.

 

Is my cashless wristband safe?

Yes. Your wristband is protected by a highly secure encryption that makes impossible to copy or steal the money and all the information stored on it.

 

Is my wristband water resistant?

Yes, sun and rain are not a problem for your wristband/card.

 

What happens if I have concerns or doubts about my wristband balance?

At any of the Black Deer festivals bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites, you are able to check the remaining balance on your wristband, both before and after each transaction. If you have doubts about any past transaction, you can go to the dedicated Cashless InfoPoint in the festival and ask for your transaction history. You can also review and keep an eye on all your transactions you have made, by reviewing your personal registered cashless online account. Please Note: sometimes due to connectivity issues of the devices used in the festival, there might be a delay in updating the transaction history that you see online or at the Cashless InfoPoint. In this case, please wait until the end of the day to get your confirmed transaction history.

 

What happens if I lose my wristband, and I have registered and have an online cashless account?

If your wristband is lost or stolen, and you have registered for your online cashless account, we can block the lost or stolen wristband, and transfer all your unspent money onto a new wristband for you. Please go to the Cashless InfoPoint and ask for a new one. You’ll be asked to show your ticket and given a new wristband.

 

What happens if I lose my wristband, and I have not registered an online cashless account?

Losing your wristband is like losing your wallet and your ticket, so keep it safe. If you do lose it or it gets stolen, you can go to the Cashless InfoPoint and ask for a new one. You’ll be asked to show your ticket and given a new wristband, but your new wristband won’t have any of the money you had on your previous wristband – we will be unable to block the lost/stolen wristband and likewise unable to transfer any of the unspent money that may have been on it.

 

How is my refund balance calculated?

The refund system will automatically calculate the correct refundable balance, excluding any free offers, incentives or gifts that may have been applied during the festival.

 

If I have question, who do I contact?

All cashless RFID wristband queries are supported by the dedicated cashless customer service team, via email: cashless+blackdeer@playpass.eu
If it is a more general question, our support team can be contacted via email: rfid@blackdeerfestival.com or info@blackdeerfestival.com
Please also refer to our RFID Terms & Conditions and Privacy Policy.