Ticket Information

Black Deer Festival Ticket Information

 
Any questions you have regarding tickets, you’ll find the answers below.
 
If for some reason, you can’t find the answer you’re after, then please drop us a message at tickets@blackdeerfestival.com
 
 
AGE LIMITS


Black Deer is a family friendly festival, however all persons under 18 must be accompanied by a responsible adult, aged 21 or over at all times.
 
There is a limit of 3 under 18’s tickets that can be purchased with 1 Adult ticket.
 
If you wish to purchase more than 3 under 18’s tickets then an additional adult will be required to attend the festival as part of your group.
 
All under 18’s tickets must be bought in the same transaction as the accompanying Adult.
 
Please note on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.

 
DO I NEED ID?

Yes. Each named ticket holder will need to show ID if asked by security at the gate. If you cannot produce ID you may be refused entry to the festival.
 
Acceptable forms of ID are as follows:

  • Valid Passport
  • Valid Drivers licence
  • Valid PASS Card

 
All bars will operate a challenge 25 policy.
 
You may be asked to provide ID at the bars. The bars reserve the right to refuse sale of alcohol to anyone unable to show valid Photo ID.


 
DO CHILDREN NEED TICKETS?

Yes, every person attending Black Deer must have a ticket. Click here for all ticket types and further info.

 
ARE DAY TICKETS AVAILABLE?

Day tickets are not currently on sale, but will be available closer to the festival

 
 

ACCESSIBILTY

 
Black Deer aim to cater for all access needs to ensure everyone has an enjoyable time at the Festival.
 
If you have a disability or specific requirements and plan to attend Black Deer we would like to hear from you so we can understand your access needs.
 

CONTACTING THE ACCESSIBILITY TEAM

 
Please contact accessibility@blackdeerfestival.com so we can register you with our team who will assist with your experience onsite.
 
If you would prefer to speak to someone on the phone please email your contact number and someone will give you a call back.
 
Please contact the team as soon as possible and no later than 1 June 2018.
 
We aim to respond to all access queries within 5 working days but this may take longer during busy periods.
 
 
HOW ACCESSIBLE IS THE FESTIVAL SITE


Black Deer Festival is held on a green field site.
 
The arena is the flattest part of the site, but there are undulating areas throughout the festival footprint.
 
The accessible campsite is positioned near to the arena entrance with the accessible car park next to the accessible campsite.
 
As with most outdoor sites, the terrain can be uneven in places. Please note there is a slope from the campsite to the arena.
 
Although we will prepare for all conditions we ask that you do too. So please consider the ground conditions and unpredictable British weather when deciding what facilities you may need and what equipment you need to bring.
 
Further information on distance between areas on site will be updated soon.
 
Accessible toilets are available in the main festival arena and the accessible campsite.
 
Accessible showers are located in the accessible campsite only
 
The use of disabled access facilities is reserved solely for the use of permanently disabled customers and unfortunately not for those with broken legs, recent injuries and/ or pregnancies.

ACCESS FACILITIES TO BOOK PRIOR TO ARRIVAL

Carer / Personal Assistant (PA) Tickets
 
We offer a free carer ticket for those who require assistance to attend the festival.
 
It is highly recommended that you apply as early as possible as applications will close either 1st June 2018 or when our full capacity is reached.
 
To apply for a free carer/PA ticket you will first need to purchase a general admission festival ticket here (Insert link to ticket website)
 
Next you will need to forward your booking confirmation email and evidence of your disability to accessibility@blackdeerfestival.com and a member of the team will be in touch to process your application.
 
Copies of the following are accepted as evidence:
 
● Middle / High rate DLA for care and/or Mobility
● Receipt of personal independence payment (PIP)
● Evidence of being severely sight impaired
● Credibility Access Card +1 Category requirement
● Recognised assistance dog ID Card
 
All applications are considered on a case-by-case basis.
 
If you require a carer/PA but do not have any of the above evidence, you can still contact accessibility@blackdeerfestival.com and explain your requirements and we will consider on a case-by-case basis.
 
The carer/PA ticket is for general admission only.
 
If you would like to stay in fancy camping you will need to pay for both you and your carer/PA to stay in this area.
 
The carer/PA ticket is provided on the expectation that your carer/PA is willing and able to assist you throughout your time at the festival. They must also be available and able to help you in the unlikely event of an evacuation.

 
ACCESSIBLE CAMPING / LIVE IN VEHICLES

The deadline for applications for the accessible campsite is 1 June 2018 or when full capacity is reached.
 
The accessible campsite is divided into pitches that are 6x6m. Your tent must fit within this space.
 
Accessible toilets are available in the main festival arena and the accessible campsite.
 
Accessible showers are located in the accessible campsite only.
 
If you require accessible showers and toilets and are planning to camp onsite please ensure you contact our accessibility team to arrange a pitch in the accessible campsite, accessibility@blackdeerfestival.com as there are unfortunately no accessible facilities in the main campsite.
 
These pitches are available by prior arrangement only so please ensure you book early to reserve your space.
 
Please note a maximum of 4 people (including yourself and your carer/PA) may camp in one pitch.
 
We have a limited number of live in vehicle pitches in the accessible campsite.
 
Please ensure you purchase a live in vehicle ticket and contact the accessibility team via email accessibility@blackdeerfestival.com to request a live in vehicle pitch in the accessible campsite. These are available on a first come first serve basis.

 
ACCESSIBLE CAR PARK

Accessible parking is available onsite and is as close as possible to the arena and accessible campsite.
 
The deadline for applications for the accessible car park is 1 June 2018 or when full capacity is reached.
 
Blue Badge holders can park onsite for free but space is limited; so please contact accessibility@blackdeerfestival.com to register to park in the accessible car park.

 
ACCESSIBLE VIEWING AREA

There is an accessible viewing area at the main stage.
 
The deadline for applications for the accessible viewing area is 1 June 2018 or when full capacity is reached.
 
To gain access to the viewing area you will require a viewing area wristband. Please email accessibility@blackdeerfestival.com ahead of the festival to request a wristband.
 
You can also request a carer/PA wristband if you have applied for a carer/ PA ticket.
 
Security in this area will check all wristbands to ensure that the viewing area isn’t over capacity.
 
Please note that at particularly busy times, if you are not a wheelchair user and a customer in a wheelchair requires use of the viewing area you may be asked to vacate the space to allow them in.

 
ADDITIONAL FACILITIES

The following facilities are available onsite. Please ensure you contact the accessibility@blackdeerfestival.com to arrange access to these facilities.
 
The deadline for applications for wheelchair charging or refrigeration is 1 June 2018 or when full capacity is reached.
 
● Wheelchair charging
● Refrigeration for storage of medicines only

 
ASSISTANCE DOGS

Black Deer only allows Assistance Dogs on site. There are water points across the festival site and all owners are expected to clean up after their dog. Please email us in advance accessibility@blackdeerfestival.com if you are planning on bringing an assistance dog.

 
MEDICAL SERVICES ON SITE

We have 24 hour medical and welfare facilities that can be found in the first aid tents. If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us accessibility@blackdeerfestival.com