FAQs and Accessibility

Black Deer Festival Tickets

 
Any questions you have regarding tickets, you’ll find the answers below.
 
If for some reason, you can’t find the answer you’re after, then please drop us a message at tickets@blackdeerfestival.com
 
 
TICKET FAQ's

Age Limit’s 

Black Deer is a family friendly festival, however all persons under 18 must be accompanied by a responsible adult, aged 21 or over at all times.

There is a limit of 3 under 18’s tickets that can be purchased with 1 Adult ticket.

If you wish to purchase more than 3 under 18’s tickets then an additional adult will be required to attend the festival as part of your group.

All under 18’s tickets must be bought in the same transaction as the accompanying Adult.

Please note on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.

Do I need ID?

Yes. Each named ticket holder will need to show ID if asked by security at the gate. If you cannot produce ID you may be refused entry to the festival.

Acceptable forms of ID are as follows:

  • Valid Passport
  • Valid Drivers licence
  • Valid PASS Card

All bars will operate a challenge 25 policy.

You may be asked to provide ID at the bars. The bars reserve the right to refuse sale of alcohol to anyone unable to show valid Photo ID.

Do Children need tickets?

Yes, every person attending Black Deer must have a ticket. Click here for all ticket types and further info.

Are Day tickets available?

Yes, Day Tickets are now available, and can be found here

ACCESSIBILITY

Black Deer aim to cater for all access needs to ensure everyone has an enjoyable time at the Festival.

Please note, our accessibility team will be reappointed on the 1st March 2019.

Contacting the Accessibility team

Please contact accessibility@blackdeerfestival.com so we can register you with our team who will assist with your experience onsite.

If you would prefer to speak to someone on the phone please email your contact number and someone will give you a call back.

How Accessible is the Festival site?

Black Deer Festival is held on a green field site.

The arena is the flattest part of the site, but there are undulating areas throughout the festival footprint.

The accessible campsite is positioned near to the arena entrance with the accessible car park next to the accessible campsite.

As with most outdoor sites, the terrain can be uneven in places. Please note there is a slope from the campsite to the arena.

Although we will prepare for all conditions we ask that you do too. So please consider the ground conditions and unpredictable British weather when deciding what facilities you may need and what equipment you need to bring.

Further information on distance between areas on site will be updated soon.

Accessible toilets are available in the main festival arena and the accessible campsite.

Accessible showers are located in the accessible campsite only

The use of disabled access facilities is reserved solely for the use of permanently disabled customers and unfortunately not for those with broken legs, recent injuries and/ or pregnancies.

ACCESS FACILITIES TO BOOK PRIOR TO ARRIVAL

Carer / Personal Assistant (PA) Tickets

We offer a free carer ticket for those who require assistance to attend the festival.

Applications for a carer ticket are not yet open for Black Deer Festival 2019.

All applications are considered on a case-by-case basis.

The carer/PA ticket is for general admission only.

If you would like to stay in fancy camping you will need to pay for both you and your carer/PA to stay in this area.

The carer/PA ticket is provided on the expectation that your carer/PA is willing and able to assist you throughout your time at the festival. They must also be available and able to help you in the unlikely event of an evacuation.

Accessible Camping / Live in vehicles

Applications are not yet open for Black Deer Festival 2019.

The accessible campsite is divided into pitches that are 6x6m. Your tent must fit within this space.

Accessible toilets are available in the main festival arena and the accessible campsite.

Accessible showers are located in the accessible campsite only.

If you require accessible showers and toilets and are planning to camp onsite please ensure you contact our accessibility team to arrange a pitch in the accessible campsite, accessibility@blackdeerfestival.com as there are unfortunately no accessible facilities in the main campsite.

These pitches are available by prior arrangement only so please ensure you book early to reserve your space.

Please note a maximum of 4 people (including yourself and your carer/PA) may camp in one pitch.

We have a limited number of live in vehicle pitches in the accessible campsite.

Please ensure you purchase a live in vehicle ticket and contact the accessibility team via email accessibility@blackdeerfestival.com to request a live in vehicle pitch in the accessible campsite. These are available on a first come first serve basis.

Accessible Car Park

Accessible parking is available onsite and is as close as possible to the arena and accessible campsite.

Blue Badge holders can park onsite for free but space is limited; so please contact accessibility@blackdeerfestival.com to register to park in the accessible car park.

Accessible viewing area

There is an accessible viewing area at the main stage.

To gain access to the viewing area you will require a viewing area wristband. Please email accessibility@blackdeerfestival.com ahead of the festival to request a wristband.

You can also request a carer/PA wristband if you have applied for a carer/ PA ticket.

Security in this area will check all wristbands to ensure that the viewing area isn’t over capacity.

Please note that at particularly busy times, if you are not a wheelchair user and a customer in a wheelchair requires use of the viewing area you may be asked to vacate the space to allow them in.

Additional facilities

The following facilities are available onsite. Please ensure you contact the accessibility@blackdeerfestival.com to arrange access to these facilities.

– Wheelchair charging
– Refrigeration for storage of medicines only

Assistance dogs

Black Deer only allows Assistance Dogs on site. There are water points across the festival site and all owners are expected to clean up after their dog. Please email us in advance accessibility@blackdeerfestival.com if you are planning on bringing an assistance dog.

Medical services on site

We have 24 hour medical and welfare facilities that can be found in the first aid tents. If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us at accessibility@blackdeerfestival.com


 
GENERAL FAQ's

Can I bring Alcohol?

Only camping ticket holders are permitted to bring alcohol to site.

No alcohol can be brought into the arena from the campsite.

Under 18s are not permitted to bring alcohol with them.

Alcohol can only be brought into the festival on first entry – No alcohol once wristband has been issued.

NO GLASS is permitted onsite. Any alcohol in glass containers will be confiscated. Only unopened cans, plastic bottles or bag-in-a-box are permitted.

There are strict rules on the quantity of alcohol that may be brought into the campsite. The maximum quantities per adult over 18:

  • 24 x 500ml Beer / Cider OR

OR

  • 2.5 Litres Bag In A Box Wine / Cider OR

OR

  • 12 x 500ml RTD’s / Pre-Packaged Premixed Spirit Cans/Bottles

Any quantities above these will be confiscated

Straight Spirits / Hard Liquor are not permitted on site.
 
 

Can I bring Sound Systems / Percussion instruments

Sound Systems or any percussion instruments (Drums etc.) are not permitted at Black Deer.

Can I bring Food and Drink?

We have lots of lovely food and drink stands at Black Deer to choose from across the arena and campsite.

You are welcome to bring your own food for personal consumption into the campsite only.

Please note, NO GLASS is permitted onsite.

Food and drink cannot be brought from the campsite to the arena.

Water and soft drinks in sealed plastic bottles or cans are permitted into the campsite only.

If you have a medical or dietary condition that requires a specific diet, please speak to a member of security at the arena gate and ask to speak to a supervisor about your requirements.

Prohibited items

Please carefully check the festival list of prohibited items for what you can’t bring to the Festival:
Aerosols
Air horns, Klaxons, megaphones or similar items
Animals (With the exception of assistance dogs)
Beanbags and inflatable chairs / loungers
Bicycles, or scooters
BBQ’s (In designated BBQ areas only)
Camping stoves. 500g maximum canister size (campsite only)
Folding chairs, stools and seat sticks (campsite only)
Chinese Lanterns
Dangerous or Hazardous Items
Drones (If you are found with a drone it will be confiscated)
Excessive amounts of Alcohol (You are allowed to bring in a limited amount of alcohol for consumption in the campsite only on first entry to the campsite. The maximum you can bring in per adult over 18 is 1 crate of 500ml cans/plastic bottles (24 max.) OR 2.5 litres of wine / cider or beer in a plastic bottle/carton/bag/box. You will be asked to leave excess quantities outside the event. No hard Liquor)
Fires, Fireworks, or blow torches
Flags, banners and Poles (small static flag poles in the campsites are allowed)
Food and Drink (For Personal Consumption only, campsite)
Generators of any Kind
Glass
Gazeebos
Hi visibility bibs and Jackets
Illegal substances and New Psychoactive substances (Legal Highs, including laughing gas)
Sound Systems
Large Umbrellas (Folding umbrellas are permitted)
Lasers or Laser Pens
Liquid fuels
Personal motorised vehicles (Unless a mobility scooter)
Smoke Canisters or Flares
Small hammers for pitching tents (campsite only)
Spray Cans
Suitcases & Large Rucksacks (campsite only)
Unauthorised Professional Cameras, Go-Pros, Video Cameras
Children under 18 years must be accompanied by an Adult over 21 at all times

Are Dogs Allowed?

Dogs (or other animals) are not permitted at the festival – With the exception of assistance dogs.

Can I bring camping chairs and picnic blankets into the arena?

Camping chairs are not permitted into the arena, however, picnic blankets are permitted.

Will Strobe lighting, lasers and smoke machines be used during performances?

Yes some performances will use strobe lighting, lasers and smoke machines as part of their performance.

Can I leave and re enter the festival?

You can exit and re enter the site once you have been issued your wristband, but we should have everything you need in the general store in the campsite.

You will be subject to search on each entry or exit to the festival.

Can I volunteer at the festival in exchange for a ticket?

We are recruiting festival volunteers. Please visit a volunteer page for more details.

How can I apply for Press / media passes?

Please contact press@blackdeerfestival.com


 
FACILITIES

Is there a trolley service for luggage?

We are looking at options for a rent-a-trolley service to assist you with taking your luggage from the car park to the campsite. More details coming soon.

Are there lockers?

Yes there will be safe storage onsite. More details and prices coming soon.

Can I charge my phone?

Yes there will be phone-charging points onsite. More details to be updated soon.

Do you provide babysitting services?

Unfortunately we do not have babysitting services. You must accompany your children at all times when at the festival.

Do you provide baby changing and feeding facilities?

Yes, visit the children’s area or welfare onsite for more info on these facilities onsite.

Is there a shop onsite?

Yes there is a well-stocked general store in the campsite.

What happens if I lose something at the festival?

The welfare team will log all lost property at the festival. If you are still onsite and realise you have lost something please visit the welfare tent to report it.

If you have left the festival site and want to report a lost item please email info@blackdeerfestival.com and one of the team will get back to you.


 
CAMPING

 

What are the opening times of the campsite?

2019 campsite opening times to be announced.
 

Can I bring my car into the campsite?

No, all cars must be parked in the car park.

Can I use my converted car/van/truck in the Campervan Field?

No. We only allow campervans, motorhomes, caravans and trailer tents.

Do you have a separate family / quiet / late night camping areas?

We don’t have separate camping areas within the main campsite, with the exception of Accessible camping, which is only available by application.  Full details are available in the Accessibility section.

Can I buy electric hook up for campervans / caravans?

Electric hook up will be available to book closer to the festival. Prices and more information coming soon.

Can I have a campfire by my tent?

No, campfires are not permitted by tents or to be started anywhere onsite by customers.

Can I stay in a local hotel or other accommodation offsite?

If camping isn’t your thing, check out our fancy camping accommodation options for a more luxurious stay.

Otherwise there are plenty of hotels in the local area.

Can I sleep in my car in the car park?

No, Sleeping in the car park is not permitted.

Can I reserve a camping space?

Camping in general camping is unreserved and on a first come first serve basis.

Can I bring a Gazebo?

Unfortunately we cannot accommodate gazeebos in the campsite so please don’t bring them with you.


 
ARENA

2019 arena opening times to be announced.


 
MUSIC

I am interested in playing at the festival, how do I go about applying?

Please contact music@blackdeerfetival.com

When & where can I find out stage/set times?

Performance times won’t be confirmed until much closer to the festival. Further info will be updated on the website when available.

All artists / performers and performance times are subject to change at any time.


 
PRIVACY POLICY

Black Deer Live Limited (“We”) are committed to protecting and respecting your privacy.
www.blackdeerfestival.com (the “Website”) is owned and operated by Black Deer Live Ltd(“our”, “us” and “we”). We’re a company registered in England and Wales with registration number 10860054. Our registered office and postal address is, Black Deer Live Ltd Sundial House, High Street, Horsell, Woking, Surrey, United Kingdom GU21 4SU and our VAT number is GB274181500.

info@blackdeerfestival.com is our email address.

Black Deer Festival is our trading name.

This privacy policy (together with terms and conditions and any other documents referred to in it) sets out the basis on which any information (which may include personal data) we collect from you, or that you provide to us, through this website will be processed by us. Please read the following carefully to understand our practices regarding your information and how we will treat it.

BY VISITING THIS WEBSITE (THE “SITE”) YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS POLICY (INCLUDING AS UPDATED OR AMENDED FROM TIME TO TIME). IF, FOR ANY REASON, YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, PLEASE STOP USING THE SITE IMMEDIATELY.

INFORMATION WE MAY COLLECT FROM YOU
When you use the Website or contact us by e-mail, social media, SMS, telephone, or other methods, we may collect and process the following data about you:
Information you give us, including:
Forms filled out by you on the Site;
Content of correspondence with us by phone, e-mail or otherwise;
Site registration;
Subscriptions or orders placed on the Site;
Participation in discussion boards or other social media functions on the Site;
Entering a competition, promotion or survey;
Reporting a problem or requesting support for the Site.

The information you give us may include your name, address, e-mail address and phone number, date of birth, payment information, personal description, photographs or images or comments.

Information we collect about you.
With regard to each of your visits to our Site we may automatically collect the following information:
Technical information, including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full URL clickstream to, through and from our Site (including date and time);
Pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

INFORMATION WE COLLECT FROM OTHER SOURCES
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, social networks such as Facebook and Twitter, search information providers, credit reference agencies, third parties who enable sign on functionality and social network integration) and may receive information about you from them.

If you choose to use features on this website or other websites that connect to your online profiles or social media accounts (“Connected Accounts”), we may collect any information that you permit through your settings on those Connected Accounts. For example, if you log in to our site using your Facebook account and choose to allow Facebook to share your profile with us, we may collect that information. Information we receive from Connected Accounts with your consent may include email address, first and last name, location (hometown and country), gender, date of birth, likes, posts or other social activity. Please review your Connected Account privacy settings to control what information is provided to us through this option.

HOW YOUR INFORMATION MAY BE USED
We may use information held about you in the following ways:

Information you give to us or through Connected Accounts.
We will use this information:
To help us respond to your queries;
To provide you with information on the relevant artist;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
To notify you about changes to our service;
To manage your access to the services;
To allow you to interact with our website, for example by posting comments;
To allow you to share information from our website on third party social media platforms;
To comply with legal and regulatory requirements.

Information we collect about you.
We will use this information:
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our website to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our website safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them, if we have received your consent to do so;
To provide or permit third parties to provide targeted advertising via websites you visit about goods or services that you may find interesting (see more on this in our Cookies Policy);
To track the progress and number of entries in competitions and promotions.

Information we receive from other sources.
We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this combined information for the purposes set out above;

DISCLOSURE OF YOUR INFORMATION
We may share your personal information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in order to provide you with a product or service;
Business partners, suppliers and sub-contractors to provide you with information about promotions and offers;
Relevant Black Deer Festival artists and/or their representatives;
Aggregated, anonymized or other data to advertisers, advertising networks and social networks that require the data to select and serve relevant adverts to you and others. We may also use aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
Black Deer Live Limited works with a number of carefully selected third party companies (including Comufy, Facebook, Twitter) that provide a broad range of online solutions, from traffic analysis and advertising to user experience enhancements, such as enabling you to use the same login details across multiple websites. It is sometimes necessary for Black Deer Live Limited to provide these companies with access to limited personal information about our users. In such cases Black Deer Live Limited will share only the personal data required to for these companies to perform their functions and will not allow them to use this data for any other purposes;
Analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If Black Deer Live Limited controls this website or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Black Deer Live Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
To any other third party with your prior consent to do so.

STORAGE AND TRANSFER OF DATA
All the information you provide may be processed and stored, transferred or accessed by entities around the world as described in this policy. By submitting your information and using our website, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have put in place appropriate technical and organisational procedure to safeguard the information we collected on this website.

The security of your personal information is important to us. All information you provide to us is stored on our secure servers or secure services controlled by third parties on our behalf. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies and other technologies we use and the purposes for which we use them, please see our Cookies Policy.

SOCIAL MEDIA
Our website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHILDREN
This website is not directed toward children under 13 years of age nor does Black Deer Live Limited knowingly collect information from children under 13 without parental consent and in compliance with applicable laws.

YOUR RIGHTS
Where applicable under local law, you may request a copy of the personal information held by Black Deer Live Limited about you and may ask about all recipients of the information, the purpose of the processing, request the correction of incorrect data, and request the blocking and deletion of such data by contacting us as described in the “Contact” section below. We may require you to prove your identity with approved identification if you request this information.

You are responsible for keeping your information current and up-to-date. You may update your information by contacting us as described in the “Contact” section below. You also have the right, where provided under applicable law, to ask us not to process your personal data
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or remove it by contacting us as described in the “Contact” section below. We will respond to your request to access within 30 days.

We will retain your information for as long as is needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us as described in the “Contact” section below.

Where provided under applicable law, you may have the right to ask us for a list of your personal data we share with third parties and information regarding those third parties, if the third parties use the personal data for their direct marketing purposes. We will seek your consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as described in the “Contact” section below.

LINKS TO THIRD PARTY WEBSITES
Our website, our newsletters and other communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

CHANGES TO OUR PRIVACY POLICY
Any material changes we may make to our privacy policy in the future will be posted on this page prior to the change becoming effective and/or we will notify you through the website or, where appropriate, by e-mail. Please check back frequently to see any updates or changes to our privacy policy. These changes will become effective upon obtaining your consent, if necessary, as required under local law. If you do not agree or consent to these updates or changes, do not continue to use the website.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed by mail at: Black Deer Live Limited, Sundial House, High Street, Horsell, Woking, Surrey, UK. GU21 4SU or by emailing info@blackdeerfestival.com.

GENERAL TERMS & CONDITIONS


www.blackdeerfestival.com (the “Website”) is owned and operated by Black Deer Live Ltd (“our”, “us” and “we”). We’re a company registered in England and Wales with registration number 10860054.

Our registered office and postal address is Black Deer Live Ltd Sundial House, High Street, Horsell, Woking, Surrey, UK. GU21 4SU and our VAT number is GB274181500

info@blackdeerfestival.com is our email address.

Black Deer Festival is our trading name.

These are the Website terms and conditions (the “Conditions”), which apply to the use of the Website by end users. By accessing the Website, you agree to be bound by the Conditions.

The Website is provided for the benefit of residents of the United Kingdom who are over the age of 18. If you are not a UK resident, over the age of 18 or do not agree to be bound by the Conditions, you may not use or access the Website and we will have the right to restrict or prevent your access to the Website.

If there is anything that you do not understand or need help with, please feel free to email any enquiry to us at info@blackdeerfestival.com

1. YOUR OBLIGATIONS

1.1 You will not:

(a) use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws;

(b) upload or transmit through the Website (i) any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

(c) use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

(d) create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component of the Website;

(e) alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.

1.2 You agree that in the event that you have any right, claim or action against any end user of the Website arising out of that end user’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

2. OUR RIGHTS

2.1 We reserve the right to:

(a) modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Conditions from time to time. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website; and/or

(c) monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

2.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website because of a failure, suspension or withdrawal of all or part of the Website for any reason.

3. YOUR PERSONAL DATA

We respect your Personal Data and shall deal with it in accordance with our Privacy Statement and applicable UK Data Protection legislation in place from time to time. Please review our Privacy Statement

4. LINKS TO OTHER WEBSITES

We may provide links to other websites or resources.

You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

5. ACCESSIBILITY

We take our responsibility for making accessible web content and software seriously. The Website is committed to ensuring accessibility for people with disabilities and to meeting current accessibility standards. We are actively engaged in the ongoing process of testing the Website. Many Internet users with disabilities find websites difficult to use simply because of the way they are designed. The Website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.

6. LIMITATION OF LIABILITY

6.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

6.2 The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

6.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

6.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law.

6.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.

6.6 Subject to clause 6.7, we will not be liable in contract, tort (including, without limitation, negligence) or otherwise for:

(a) any economic losses including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

(b) any loss of goodwill or reputation; or

(c) any special or indirect or consequential losses, howsoever arising and;

in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.

6.7 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit.

7. INTELLECTUAL PROPERTY AND RIGHT TO USE

7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.

7.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, broadcast, sell, licence, commercially exploit or create derivative works of such material and content.

7.3 Except for Personal Data, any information you submit to the Website, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions.

8. GENERAL

8.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

8.2 These Conditions (as amended from time to time) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions. However, nothing in these Conditions purport to exclude liability for any fraudulent statement or act.

8.3 The Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The Website is controlled by us in England. We make no representations that the Website is appropriate or available for use in other countries.

CONTACT US

If you require any assistance in relation to theses general terms and conditions, please contact us:info@blackdeerfestival.com


 
COOKIES POLICY

INFORMATION ABOUT OUR USE OF COOKIES AND TRACKING TECHNOLOGIES

Our website (www.blackdeerfestival.com) uses cookies and other similar technologies (as described below) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, allows us to improve our website and provide you with tailored content and advertising.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. You can find more information about the types of cookies we use and the purposes for which we use them in the table below:

Strictly Necessary:
These cookies are essential in order to enable you to browse our website and use its features. The information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our website.

Performance Analytics:
These cookies collect anonymous information about how you use our website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at our website. Information collected by these cookies is used only to improve your use of our website and never to identify you. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as Google Analytics.

Functionality:
These cookies remember choices you make, for example the country you visit our website from, your language and any changes you have made to text size or other parts of web pages that you can customise, in order to improve your experience of our website and to make your visits more tailored and enjoyable. The information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites.

Targeting or Advertising:
These cookies allow you to share what you’ve been doing on our website with social media organisations such as Facebook and Twitter. These cookies are not within our control. Please refer to the privacy policies of these organisations for how their cookies work.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We may use cookies:

To collect anonymised data on users behaviour on the website. We may also capture what website a user has come from and what site they go to and also some demographic data (e.g. the user’s location) and we may use that data to analyse user behaviour across multiple websites;

To categorise pools of users (on an anonymised basis) based on demographic and/or behavioural data and use this to, target our advertising to cookie-ed users on third party websites and use that data to allow targeted third party advertising to categorised cookie-ed users either in respect of advertising placement Black Deer Live Limited has bought/placed and targeted to users on behalf of third parties or in respect of advertising bought/placed by third parties and targeted to cookie pools Black Deer Live Limited has “sold” to these third parties.

Some of our websites may use Google AdSense to publish advertisements. When you view or click on an advert a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites.

You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: www.google.com/privacy_ads.html

Our websites may use specific Google Analytics features including remarketing (advertising our products to you after you have visited our Sites); demographics and interest reporting (obtaining general demographic and interest information from Google); and impression reporting (information on the impact of our advertisements). You may opt out of Google Analytics.

Most internet browsers are automatically set up to accept cookies. However, if you want to refuse or delete any cookies (or similar technologies), please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. Please note you may not be able to take advantage of all the features of our website, including certain personalised features, if you delete or disable cookies.

For more information on managing cookies, please go to www.allaboputcookies.org, or visit www.youronlinechoices.eu, which has further information about behavioural advertising and online privacy.

WEB BEACONS

We, or our third party partners, may employ a software technology called web beacons (also known as web bugs, clear gifs or pixels) which helps us understand what content is effective, for example by counting the number of users who have visited these pages. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to let us know when content is viewed. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages. We, or our third party partners, may tie the information gathered by web beacons to the other information we collect about you.